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Agent Experience Survey 2026

Independent Stave Company (ISCO) wants to provide the best customer experience possible. As we evaluate the process, your needs are top-of-mind. To that end, we are asking you to complete this 9-question survey, which will help us understand your needs, current experience and expectations. The collective responses will allow us to focus our efforts on the features and processes that are most important to our agents. We used a translation tool to provide this survey in multiple languages. We appreciate your patience if any wording is unclear or not fully accurate.

"*" indicates required fields

Name
Contact Preference

Overall Sentiment

Please answer on a scale of 0-10 with 10 being “extremely likely” to recommend, 0 being “not at all likely” to recommend.
Not At All Likely
0
123456789Extremely Likely
10
Did the barrel brands and/or oak alternative products you have ordered from us meet or exceed your expectations?*
Have you encountered any issues with our products in the past 12 months?*

Technical Support & Collaboration

Are you satisfied with the service you received from our sales team?*
Very helpfulSomewhat helpfulNot helpfulI wasn't aware of this resourcen/a
Billing/Accounting/Office
Laboratory Services
Product Samples
Education/Sales Consultation/Training
Websites
Sales Materials

Final Feedback

Would you be interested to learn about additional brands to sell in your product portfolio?

Agent Experience Survey 2026

Independent Stave Company (ISCO) wants to provide the best customer experience possible. As we evaluate the process, your needs are top-of-mind. To that end, we are asking you to complete this 9-question survey, which will help us understand your needs, current experience and expectations. The collective responses will allow us to focus our efforts on the features and processes that are most important to our agents. We used a translation tool to provide this survey in multiple languages. We appreciate your patience if any wording is unclear or not fully accurate.

"*" indicates required fields

Name
Contact Preference

Overall Sentiment

Please answer on a scale of 0-10 with 10 being “extremely likely” to recommend, 0 being “not at all likely” to recommend.
Not At All Likely
0
123456789Extremely Likely
10
Did the barrel brands and/or oak alternative products you have ordered from us meet or exceed your expectations?*
Have you encountered any issues with our products in the past 12 months?*

Technical Support & Collaboration

Are you satisfied with the service you received from our sales team?*
Very helpfulSomewhat helpfulNot helpfulI wasn't aware of this resourcen/a
Billing/Accounting/Office
Laboratory Services
Product Samples
Education/Sales Consultation/Training
Websites
Sales Materials

Final Feedback

Would you be interested to learn about additional brands to sell in your product portfolio?

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